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Privacy Policy – Ramon van Noort Counseling

Website: https://ramonvannoort.nl
Last updated: April 29, 2026

1. Identity of the Data Controller

This Privacy Policy applies to the processing of personal data by:

Ramon van Noort Counseling
Address: Struyckstraat 21, 3131 MC Vlaardingen, The Netherlands
E-mail: info@ramonvannoort.nl
Website: https://ramonvannoort.nl

We are the data controller within the meaning of the General Data Protection Regulation (GDPR).

2. Target Group and Nature of Services

We provide coaching and counseling services for women who are experiencing or have experienced:

  • Intimate terror
  • Domestic violence
  • Sexual exploitation
  • Other forms of psychological and emotional abuse

Due to the nature of these services, the processing of special categories of personal data and highly sensitive personal information within the meaning of the GDPR may occur.

3. Personal Data We Process

We only process personal data that is necessary for our services or that you actively provide yourself.

This may include:

  • Name and contact details (email address, telephone number, address)
  • Administrative information (billing and invoicing)
  • Information regarding appointments and communication
  • Content shared during coaching or counseling sessions
  • Special categories of personal data, such as information relating to health, psychosocial issues, or experiences involving violence, only where such information is voluntarily provided by you

4. Legal Basis for Processing

We process personal data based on:

  • Your consent
  • Performance of a contract (coaching or counseling agreement)
    Legal obligations (such as tax retention requirements)
  • Legitimate interests (for example, system security or limited website analytics)

5. Purposes of Processing

Personal data is processed solely for the following purposes:

  • Providing coaching and counseling services
  • Maintaining communication
  • Scheduling appointments
  • Administrative and financial processing
  • Improving our services and website
  • Compliance with legal obligations

6. Processing of Special Categories of Personal Data

Given the nature of our services, special categories of personal data may be processed.

The following principles apply:

  • Processing takes place solely for guidance and support purposes
  • Data is treated with strict confidentiality
  • Access is limited to the data controller
  • Information will not be shared without explicit consent unless legally required

7. Confidentiality, Security and Exceptions (Including Mandatory Reporting Obligations)

7.1 Confidentiality

All conversations, sessions, and contact moments are treated with strict confidentiality. Information is used solely for the purpose of coaching and support.

Personal data will not be shared with third parties without the client’s explicit consent.

7.2 Exceptions to Confidentiality

Exceptions to confidentiality may apply. In the following situations, it may be necessary to share information, in whole or in part, without prior consent:

  • Where there is a legal obligation to disclose information (mandatory reporting obligation)
  • Where there is an acute and serious threat to the safety or wellbeing of the client or others
  • Where necessary to protect the vital interests of the client or third parties

7.3 Cooperation with External Organizations

In certain situations, cooperation may take place with external parties such as:

  • Domestic Violence Support and Advice Centre (Veilig Thuis)
  • Police or judicial authorities
  • General practitioners, psychologists, or other healthcare and support providers

Where possible, this will take place:

  • In consultation with the client
  • In a transparent and careful manner
  • Only where necessary for safety or appropriate support

7.4 Sharing Information Without Consent

In exceptional situations, it may be necessary to share information without consent. In such cases, careful consideration will always be given to:

  • The importance of confidentiality
  • The safety of the client and/or others
  • Legal obligations

Where possible, the client will be informed before or after such disclosure unless doing so could compromise safety.

7.5 Professional Duty of Care

The coach acts in accordance with professional and ethical standards applicable to working with clients in vulnerable and/or unsafe circumstances.

8. Confidentiality and Professional Ethics

We maintain a strict duty of confidentiality. Information remains confidential unless:

  • A legal reporting obligation applies
  • There is a serious and immediate danger to the client or others
  • The client explicitly authorizes the sharing of information

9. Sharing Personal Data with Third Parties

Personal data will only be shared where necessary for the provision of services or where legally required.

This may include:

  • Administrative and accounting service providers
  • IT and hosting providers
  • Google (Analytics, only after consent)
  • Collaborating professionals such as psychologists or other support providers, and government institutions such as Veilig Thuis, police authorities, or judicial institutions

Data processing agreements are concluded with all processors in accordance with the GDPR.

10. Google Analytics

We use Google Analytics to gain insight into website usage.

The following conditions apply:

  • IP addresses are anonymized where possible
  • Data is not shared for Google’s own purposes
  • A data processing agreement with Google has been concluded
  • Data sharing with Google is disabled where possible

Google Analytics is activated only after consent has been provided through the cookie banner

11. Cookies and Tracking

Our website only uses cookies that are necessary or for which consent has been obtained.

Categories include:

  • Functional cookies (necessary for website functionality)
  • Analytical cookies (Google Analytics, only after consent)
  • Technical cookies from plugins where applicable (such as SEO tools without visitor tracking)

12. CookieYes (Consent Management)

We use CookieYes to manage cookie consent.

Visitors may:

  • Accept or reject cookies
  • Give consent per category
  • Withdraw previously granted consent

No non-essential cookies will be placed before explicit consent has been provided.

13. Retention Periods

We do not retain personal data longer than necessary.

  • Coaching- en cliëntgegevens: zolang noodzakelijk voor begeleiding, tenzij wettelijke of professionele bewaarplicht anders vereist
  • Financial records: 7 years (Dutch tax authority legal requirement)
  • Contact information: as long as necessary for communication purposes or with consent
  • Cookies: according to the cookie policy and browser settings

14. Security of Personal Data

We take appropriate technical and organizational measures to protect personal data, including:

  • Encrypted and secure storage
  • Restricted access to information
  • Password protection and access controls
  • Confidential handling of all information

15. Rights of Data Subjects

Under the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (where legally permitted)
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with the Dutch Data Protection Authority

Requests may be submitted via: info@ramonvannoort.nl

16. Right of Access and Deletion Requests

You may request:

  • Access to your personal data
  • A copy of your personal data
  • Deletion of your personal data

We will respond within one month in accordance with the GDPR.

17. Transfers Outside the EU

Where personal data is processed outside the European Economic Area (EEA), this will only take place where appropriate safeguards have been implemented in accordance with the GDPR (such as EU Standard Contractual Clauses).

18. Changes

We reserve the right to amend this Privacy Policy. The most current version will always be available on our website.